Visit our travel agent friends at MEI Travel

Royal Caribbean forced to pay injured worker $1.25 million

In:
24 May 2011

A judge ordered Royal Caribbean to pay a crew member that was injured while working on Jewel of the Seas in June 2008 and subsequently forced to continue working $1.25 million.  The amount is the highest arbitration cost ever awarded to an injured crew member.

The crew member, from Serbia, hurt her back when another crew member violently slammed a door into her back while she was walking down a narrow hallway.  She went to the ship's infirmary where she was found unfit for duty after being diagnosed with a herniated disc in her back.  Her supervisor, however, ordered her to continue working.

Royal Caribbean announces new 2012 cruises to Bermuda and North East USA

In:
17 Mar 2011

Royal Caribbean announced new itineraries for 2012 that will sail from Baltimore, Maryland to Bermuda aboard Enchantment of the Seas.

The announcement adds a new set of six-night cruises to Bermuda as well as eight-night Bermuda and Northeast United States cruises that will sail out of Baltimore in the spring and summer of 2012.  Enchantment's new six-night itinerary will make 3-day calls to Kings Wharf, Bermuda

In addition, Royal Caribbean is also planning to send Explorer of the Seas, which is based out of Bayonne, NJ, on a new seven-night round trip cruise in September and October of 2012 that will feature three days in Bermuda.  The new itineraries will include five and nine-night Bermuda & Caribbean itineraries through the spring and summer of 2012.

Adding to the news, Jewel of the Seas will continue its ninth season of sailings out of Boston, MA of roundtrip seven-night Canadian cruises.

Frommer's names Allure of the Seas best ship of 2011

In:
14 Jan 2011

Frommer's travel guide has named Royal Caribbean's Allure of the Seas as one of the Best Cruise Ships of 2011.  Judges cited Allure and her sister Oasis of the Seas as, "undoubtedly the best entertainment ship at sea, with truly exceptional programming for both adults and kids."

Judges were impressed by many aspects of the Oasis class ships, especially the innovations Royal Caribbean introduced on these vessels, "The biggest innovation is the vessels' split superstructures, with the top eight decks bisected lengthwise by a long canyon that contains an open-air garden and a boardwalk-like entertainment zone. Besides letting light and air into the center of the ship, this makes the whole vessel feel more 3D -- like you're walking the streets of a high-rise city, not shuffling blindly from one horizontal deck to another."

The list of ships only surveyed ships in the Western Hemisphere, so ships in Europe and Asia were not included.

In addition to taking the top honors, a few other Royal Caribbean ships made the "notables" list.  Royal Caribbean's Radiance of the Seas, Brilliance of the Seas, Serenade of the Seas, and Jewel of the Seas were all mentioned for scoring highly. 

Judges enjoyed the Radiance class of Royal Caribbean ships because. "These four sisters combine sleek, seagoing exteriors with nautically themed interiors and acres of windows."

Maine city to vote on cruise ship restrictions

In:
14 Oct 2010

Rockland, Maine is set to vote on a proposal to limit the number of cruise ships that can visit the city each year after the debate was sparked last year when Royal Caribbean's Jewel of the Seas made it's inaugural visit to the city.

On October 18, Royal Caribbean's Jewel of the Seas is set to return but city commissioners are considering a proposal to limit only allowing three of the biggest ships per year -- one in May and two in October.

Rocklan's mayor is in favor of the proposal because of the strain on the area where passengers unload from cruise ship.  The mayor cites the harbor infrastructure is getting old and any repairs that would be needed would be footed by the taxpayers.  Local businesses are against the proposal, claiming the restrictions would ruin the city's chances of becoming a regular cruise ship destination.

Mayor McNeil says she expects at least one councilor will try to eliminate the restrictions on the large ships. The Chamber of Commerce says it has no problems with the rest of the plan, just the portion that would limit the number of ship visits.

Royal Caribbean offers new luggage service in UK

In:
14 Sep 2010

Cruisers in the United Kingdom have a new way to get their luggage to the cruise ship a little bit easier now.  Royal Caribbean is offering Brits a home luggage collection service, for a fee of course.

Those going on a cruise can have their luggage picked up from their home and delivered to their cabin and then dropped back off at their home after their cruise.

This new service costs £35 per item each way and is available for cruises on Royal Caribbean ships Independence of the Seas from Southampton, Jewel of the Seas from Harwich and Celebrity Cruises’ Celebrity Eclipse from Southampton.

Luggage is picked up by Royal Caribbean between 24 and 96 hours prior to the cruise departure depending on the address in the United Kingdom.

Royal Caribbean Cruises UK and Ireland managing director Dominic Paul was optimistic about the new option, “We see this service as particularly useful to our guests with mobility issues, large families or those who need to travel some distance to the port.”

Research team examines passenger ship evacuation procedures

In:
08 Sep 2010

A research team from the United Kingdom's Greenwich University completed some "ground-breaking" research into ship evacuation and safety while using Royal Caribbean's Jewel of the Seas as a laboratory.  More than 2,300 passengers aboard Jewel of the Seas took part in a 'live' assembly drill while at sea.

The evacuation response time was monitored by the research team with a about 100 video camera, including CCTV, fish-eye, digital and analog cams that were pre-positioned by the research team.  Passengers wore infrared tracking tags during the experiment, which lasted about a half hour.  This allowed researchers to track everyone's exact movements and later reconstruct the paths people took to make their way to their assembly station.

Head of the research team Prof Ed Galea, who is also director of the fire safety engineering group at Greenwich, said the experiment on board the Jewel of the Seas had created nothing less than a piece of maritime history. "This assembly trial was unique in several aspects, as we collected data from a large cruise ship, during a virtually unannounced assembly drill and while we were actually at sea," he said.

This research on Jewel of the Seas is part of a three year Safeguard project that is being funded by the European Union with a cost of more than €3 million with a purpose of analyzing evacuation procedures on a cruise ship, specifically the length of time it takes passengers to respond to an alarm.  The goal of this research is to improve current evacuation procedures.

Tracy Murrell, director maritime safety and compliance for Royal Caribbean Cruises, said: "We are extremely pleased with the success of the exercise onboard Jewel of the Seas. The shipboard team embraced the spirit of the exercise and assisted in all aspects to ensure flawless execution. Royal Caribbean is proud to be part of the ongoing efforts to improve safety onboard passenger ships and looks forward to learning from the results of the project."

Jewel of the Seas suffering mechanical problems

In:
03 Aug 2010

A mechanical problem today caused Royal Caribbean's Jewel of the Seas to miss a port on its scheduled itinerary.  Jewel of the Seas was scheduled to stop in Stockholm, Sweden but had to skip the port after a problem with the ship's propulsion.

Royal Caribbean spokeswoman Cynthia Martinez, stated that it was a problem with “one of the four hydraulic motors on the starboard propulsion system”.  Martinez confirmed that the problem is expected to be fixed within a matter of days.

"We carried out preliminary repairs in Harwich (England) on Saturday," Martinez tells USA TODAY. "However, we are awaiting a replacement hydraulic motor and will conduct (further) repairs while the ship is in St. Petersburg, Russia."

Martinez added that the Jewel of the Seas today is skipping Stockhold and instead stopping at Visby, Sweden, from 7:00 a.m. to 3:00 p.m. On Wednesday, she will arrive at Helsinki, Finland and remain there from 10:00 a.m. to 6:00 p.m. By Thursday the ship will arrive in St. Petersburg at 7:30 a.m. and depart on Friday at 6:30 p.m.

Retired couple complain about Norovirus treatment

In:
22 Jul 2010

A retired couple that took a cruise aboard Royal Caribbean's Jewel of the Seas this past June are upset about how they were treated following an outbreak of the Norovirus on their ship.  John and Christine Stevens were on a Baltic cruise aboard Jewel of the Seas when John contracted the Norovirus that left him with stomach cramps, severe vomiting and diarrhea.  They take issue with how they were treated after catching the nasty bug.

The two have law hired firm Irwin Mitchell to investigate a claim on their behalf say they were not the only ones who were affected.  Allegedly, the onboard doctors were so backed up, that John was forced to simply take Imodium while he waited.  In addition, while under the influence of the bug, he was quarantined in his stateroom and was unable to obtain food and drink during their confinement in spite of several phone calls to room service and one to Passenger Relations.

We want answers. I find it unacceptable that a travel company can just take money off people like us and not live up to their side of the bargain. I want to understand how so many of us fell ill and what Royal Caribbean is going to do about it so that it never happens again.”

Subscribe to Jewel of the Seas