Royal Caribbean working on new mobile app to improve guest experiences
Royal Caribbean is working on revamping its customer's mobile experience with a new mobile app.
Skift is reporting Royal Caribbean is working on a new mobile app that will launch by "mid year" that enables passengers to, "better control their cruise before and during the trip." Speaking with Royal Caribbean CIO Michael Giresi, Skift reports later in 2017, the app is expected to include more features for e-commerce, itinerary planning, conflict management and other options.
Royal Caribbean developed a smartphone app, Royal iQ, in conjunction with the launch of Quantum of the Seas back in 2014, and has since expanded to a handful of other Royal Caribbean ships.
We reached out to Royal Caribbean for further information on which ships will receive the new app, and if the new app is truly new or an extension of the Royal iQ app that already exists. They declined to provide any details at this time.